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Getting Started

Everything you need to know to get started with Sonic Boom

How To Videos

All you need to know about getting the most out of Sonic Boom

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Promoted articles

  • What are the hours of operation for the Member Success team?

    We're Here for You! 🎉 Business Hours:Monday - F...

  • Help! Why can't I register my account?

    Good question! We apologize for any confusion. ...

  • How do I reset my username/password?

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  • Contest FAQs

    Contest Features Contests now come with team c...

  • What devices are compatible with my Sonic Boom Wellness account?

    Having a compatible device to capture your har...

  • How do I transfer Apple data to Sonic Boom?

    Great question! 🌟 Now that you've connected yo...

  • Where's my e-gift card I ordered with my Boomin' Bucks?

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Knowledge base

  • Getting Started

  • How To Videos

  • Social Connections

  • Troubleshooting

  • My Health

  • Goals

  • Rewards

  • Coach's Corner

Getting Started

General FAQs

  • What are the hours of operation for the Member Success team?
  • Help! Why can't I register my account?
  • How do I activate my Sonic Boom Wellness account?
  • Can my spouse/partner participate in Sonic Boom?
  • What's the Social Feed?
  • What are Recommendations?
See all 7 articles

Profile & Preferences

  • How do I reset my username/password?
  • How do I set a Secret Identity/Alias?
  • How do I update my profile information?
  • How do I adjust email frequency?

How To Videos

Getting Started

  • Video - How do I reset my username/password?
  • Video - How do I update my profile information?
  • Video - How do I adjust email frequency?
  • Video - How do I register my account?

Contests

  • Video - How do I self-report in a contest?
  • Video - How do I join a contest?
  • Video - How do I create a contest?
  • Video - What types of contests are there?
  • Video - Can you explain the contest page?

Goals

  • Video - How does the hydration tracker work?
  • Video - How does the mood/energy tracker work?
  • Video - Long term activity goal
  • Video - How does the weight tracker work?
  • Video - How to add, rearrange, and delete trackers.

Apps and Trackers

  • Video - How to sync your Garmin device
  • Video - How to Sync your Fitbit
  • Video - How to sync your Apple device

Caught Ya

  • Video - How to remove a Caught Ya post
  • Video - How to catch someone being healthy
  • Video - How to un-share or make a public post private

My Health

  • Video - How do I schedule an appointment with eHealthScreenings?
  • Video - How do I cancel my eHealthScreenings appointment?
  • Video - How to schedule a Quest Appointment?

Rewards

  • Video - What are Prize Points?
  • Video - What are Boomin' Bucks and how do I use them?

Social Connections

Contests

  • Contest FAQs
  • What is a Contest?
  • How do I create a contest?
  • How can I trust my fellow competitors to record honest measurements?
  • What are the differences between a self-reported Contest and a verified Contest?
  • What types of Contest are there?
See all 14 articles

Caught Ya

  • How do I use the Caught Ya tool?
  • How to I delete a Caught Ya post?
  • How do I make a public Caught Ya private?
  • What's the difference between private and public Caught Ya posts?
  • Is there any limit or max to using Caught Ya?

Daily Challenge

  • How do I engage with a Daily Challenge?
  • How do I complete the Daily Challenge?
  • How can I view all challenges?

Troubleshooting

Samsung

  • Samsung Data Troubleshooting

About BYOD

  • What devices are compatible with my Sonic Boom Wellness account?
  • What does "BYOD" mean?
  • Are Samsung activity trackers compatible?
  • Why is my striding activity missing?

Apple Watch & Apple Health

  • How do I transfer Apple data to Sonic Boom?
  • Are we compatible with Apple Watch and/or Health App?
  • How do I register/set-up my Apple Watch/Health app with the program?
  • What striding metrics does Sonic Boom receive from an Apple Watch/Health app?

Fitbit

  • How do I link my Fitbit account to my Sonic Boom Wellness account?
  • I'm getting a 904 error message when linking my Fitbit account -- what gives?
  • Where's my missing Fitbit activity?
  • How do I update Fitbit device name in Sonic Boom Wellness account?
  • Can you help with my Fitbit device?

Garmin

  • How do I link my Garmin Connect account to my Sonic Boom Wellness account?
  • How do you offload data from Garmin Connect to Sonic Boom?

Strava

  • What is Strava & how is it used by members?
  • Why isn't my Strava data isn't appearing in Sonic Boom Wellness?

My Health

My Health

  • How does the Activity Tracker work?
  • What is Today's Steps Leaders about?
  • What are daily goals?
  • How do I complete a Health Risk Intervention?
  • What is a biometric screening?
  • How do I schedule an appointment with eHealthScreenings?
See all 9 articles

Goals

Goals

  • How does the Weight tracker work?
  • How does the Mood/Energy tracker work?
  • How does the Hydration tracker work?
  • Can I log past days' activity within Trackers?
  • How do I add, rearrange, & delete Trackers?

Rewards

Rewards

  • Where's my e-gift card I ordered with my Boomin' Bucks?
  • Help! The prize I want is out of stock
  • What file types can be uploaded to the Rewards page?
  • What are Boomin' Bucks and how do I use them?
  • Why are my Rewards achievements missing?
  • What are Prize Points?

Coach's Corner

Coach's Corner

  • Can I change my coach?
  • Can I reschedule a coaching appointment?
  • Can I update my health focus after completing the initial intake survey?
  • Do I have access to Nicotine Replacement Therapy (NRT) if I want to quit smoking?
  • How do I enroll in coaching?
  • How do I graduate from the coaching program?
See all 9 articles

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