Contest FAQs
New Contest Features
Exciting News! 🎉 Contests now come with team chats and direct mention tagging! These features make communication smoother and more engaging. Plus, alerts in the message center ensure you never miss important notifications. Get ready for a more connected and fun contest experience!
Validated Contests vs. Self-Reported Contests
What's the difference?
- Validated Contests: Data is automatically taken from your device linked to your Sonic Boom Wellness account.
- Self-Reported Contests: You manually report your activity within the contest.
Both types are equally fun and motivating!
Common Questions
Why are my steps showing as 0 in the contest?
Make sure to sync/offload your data. If you see your steps on the graph, give the contest 1-2 hours to update. Contests update data 1-2 hours after sync.
How do I sync my steps?
- Fitbit: Open the Fitbit app, then the Sonic Boom Wellness app. Check the step graph by tapping the heart icon.
- Apple Device: Open the Apple Health app, then the Sonic Boom Wellness app. Check the step graph by tapping the heart icon.
- Garmin: Open the Garmin Connect app, tap “Refresh,” then open the Sonic Boom Wellness app. Check the step graph by tapping the heart icon.
Do I have to sync my steps daily?
It's not mandatory, but syncing daily ensures your data is up-to-date.
Why are my steps not syncing?
If you just synced multiple days of activity, allow 1-2 hours for the contest to update. Your steps will count!
Why does it show no steps for the past 7 days?
When the contest is updating, you might see a blank progress log. Once updated, your steps data will repopulate.
Self-Reported Contests
Forgot to log activity?
You have a 7-day lookback period to report/update activity.
Joined late?
You can still log data if the contest hasn't closed, but only for the last 7 days.
Participating in these contests is a fantastic way to stay motivated and connected with your team. Keep moving, keep syncing, and most importantly, have fun! 🚀💪