Getting Started
General FAQs
- What are the hours of operation for the Member Success team?
- Help! Why can't I register my account?
- How do I activate my Sonic Boom Wellness account?
- Can my spouse/partner participate in Sonic Boom?
- What's the Social Feed?
- What are Recommendations?
Profile & Preferences
Social Connections
Rewards
Rewards
- Where's my eGift card I ordered with my Boomin' Bucks?
- What if I don’t receive the code for my Marketplace order?
- How does the verification process work for my Marketplace order?
- Do I need to create an account or password for the Marketplace?
- What if I enter the wrong passcode for my Marketplace order?
- Why am I being asked to complete a one-time passcode verification for my Marketplace order?
Coach's Corner
Coach's Corner
- Can I change my coach?
- Can I reschedule a coaching appointment?
- Can I update my health focus after completing the initial intake survey?
- Do I have access to Nicotine Replacement Therapy (NRT) if I want to quit smoking?
- How do I enroll in coaching?
- How do I graduate from the coaching program?