We’re sorry to hear that your Rewards achievements are playing hide and seek! But don't worry, we're here to help you find them. 😊
The Rewards page has two types of activities: Sonic Boom Wellness-related activities and third-party activities.
Sonic Boom Wellness-related activities
These are completed within the app and should show up in Rewards within an hour. Examples include:
- Hitting a striding goal
- Completing the Health Quality Assessment (HQA)
- Tracking a healthy habit
Third-party activities
These involve our partners and can take a bit longer—about 4-6 weeks—to show up. Examples include:
- Biometric screenings
- Preventive exams
If you’ve completed an activity and it’s not showing up, check if it’s a Sonic Boom activity (should appear within an hour) or a third-party activity (might take a few weeks).
Hang in there! Your achievements are on their way. 🚀 If you still have questions, feel free to reach out. We’re happy to help! 🎉
Keep up the great work! 💪