We know how important it is to keep track of those steps! 🏃♂️🏃♀️
We use HumanAPI to bring in data from Garmin and FitbitAPI for Fitbit data. While these connections are usually smooth and efficient, sometimes third-party vendors can experience hiccups that cause delays. Think of it like a traffic jam on your data highway! 🚦
If you notice that only part of your data is making it to your Sonic Boom account, or if a whole day's worth is missing, please reach out to our Member Success team for a quick fix. As long as you're frequently offloading your data, we should be able to recover any missing information. 📈
Keep striding and smiling! We're here to help you every step of the way. 😊👟