Troubleshooting

About BYOD

• What devices are compatible with my Sonic Boom Wellness account?
• What does "BYOD" mean?
• Are Samsung activity trackers compatible?
• Why is my striding activity missing?

Apple Watch & Apple Health

• How do I transfer Apple data to Sonic Boom?
• Are we compatible with Apple Watch and/or Health App?
• How do I register/set-up my Apple Watch/Health app with the program?
• What striding metrics does Sonic Boom receive from an Apple Watch/Health app?

Fitbit

• How do I link my Fitbit account to my Sonic Boom Wellness account?
• I'm getting a 904 error message when linking my Fitbit account -- what gives?
• Where's my missing Fitbit activity?
• How do I update Fitbit device name in Sonic Boom Wellness account?
• Can you help with my Fitbit device?

Garmin

• How do I link my Garmin Connect account to my Sonic Boom Wellness account?
• How do you offload data from Garmin Connect to Sonic Boom?

Strava

• What is Strava & how is it used by members?
• Why isn't my Strava data isn't appearing in Sonic Boom Wellness?