Did you recently get a new Fitbit and your Sonic Boom Wellness account is still showing the old device name?
Use an "incognito/private browsing" internet window to re-link your Fitbit account to your Sonic Boom account:
Google Chrome:
Manually:
- Open a new browser tab (Ctrl+t)
- Drag mouse to the three horizontal lines in top right corner of screen
- Click on ‘New incognito window’
Shortcut:
- Ctrl+shift+n
Mozilla Firefox:
Manually:
- Open a new browser tab (Ctrl+t)
- Drag mouse to the three horizontal lines in top right corner of screen
- Click on ‘New Private Window’
Shortcut:
- Ctrl+Shift+p (private browsing)
Internet Explorer:
Manually:
- Open a new browser tab (Ctrl+t)
- Click on the cog wheel icon at the top right corner of screen
- Hover mouse over ‘Safety’
- Click on ‘InPrivate Browsing’
Shortcut:
- Ctrl+Shift+p (private browsing)
Safari (computer):
Manually:
- Open a new browser tab
- Hover mouse under ‘File’
- Click on ‘New Private Window’
Shortcut:
- Command+Shift+n
Linking Fitbit account to Sonic Boom Wellness:
- Login to Sonic Boom account
- Click on either your profile picture or initials
- Select "Manage Devices"
- Click on "Let's get started"
- Choose "Fitbit"
- Enter your Fitbit login credentials
- "Allow" access
If you're still running into some trouble with the above steps -- contact the Sonic Boom Wellness Support team at: info@sbwell.com or call us directly at: 760-438-1600.
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